Shipping policy

URBUN GADGETS · STORE POLICIES

Shipping Policy

From checkout to your doorstep. Find out how to get delivery information, check your order and contact us for shipping support.

Delivery & order supportQuestions? Contact us ↗

01 / SHIPPING

Delivery availability

Delivery availability depends on your address and the courier coverage for your PIN code. Please confirm that delivery is available to your location during checkout. If your location is not accepted or you need delivery outside the available area, email us before placing an order.

02 / SHIPPING

Shipping charges

Review the shipping charge and final order total before completing your purchase. Do not assume that shipping is free unless it is expressly stated for your order or an applicable offer.

If delivery charges are not clear, contact us before paying. Any additional delivery service or cost must be disclosed and agreed to before it is charged.

03 / SHIPPING

Order processing & dispatch

Processing and dispatch depend on product availability and order confirmation. Any dispatch estimate specifically provided for your order should be read separately from the courier’s delivery estimate.

No fixed dispatch period is stated in this policy. If you need your order by a particular date, please email us to confirm the expected dispatch time before purchasing.

04 / SHIPPING

Estimated delivery

Delivery time depends on the destination, courier service and dispatch date. Refer to the delivery estimate provided for your order, where available, or contact our team for an estimate before placing it.

Delivery estimates are not guaranteed arrival dates unless expressly confirmed as such. Holidays, weather, local restrictions and courier disruptions may affect delivery. If your order is delayed, contact us so we can help investigate.

05 / SHIPPING

Tracking your order

If tracking details have been provided for your shipment, use the courier’s tracking link or tracking number to check its progress. A new tracking number may not show movement until the courier scans the parcel.

If you have not received tracking information or the status is unclear, email urbungadgets@gmail.com with your order number. We will help you check the shipment status.

06 / SHIPPING

Address details & delivery attempts

Enter your complete address, PIN code and a reachable contact number when ordering. If you notice a mistake, contact us promptly. Address changes may not be possible after dispatch.

If delivery is unsuccessful or the parcel is returned to us, contact support to discuss the next steps. Any proposed re-delivery charges will be explained before you agree to them; they are not automatically authorised by this policy.

07 / SHIPPING

Cash on Delivery

Do not assume that Cash on Delivery is available for every order. Check the payment options presented for your order before placing it. If COD is offered, review any clearly disclosed COD charge and payment instructions before confirming.

08 / SHIPPING

Damaged, incorrect or missing deliveries

If a delivered product is damaged, defective or incorrect, please report it within 2 days of delivery under our standard exchange process. Keep the packaging and order details, and share photos or an unboxing video if available.

If tracking shows delivered but you have not received the parcel, or your parcel appears lost, contact us promptly with your order number and tracking details so we can investigate with the courier.

Eligible product exchanges and replacements are handled under our Return & Refund Policy. The 2-day reporting window does not remove statutory rights or remedies, including for defects discovered later. Non-delivery is not treated as a change-of-mind return.

09 / SHIPPING

Cancellations & unresolved shipping issues

You may request cancellation before dispatch by emailing your order number to our support team. Please wait for confirmation of the order status. For a confirmed cancellation of a prepaid, unfulfilled order, the payment will be returned.

If an order cannot be fulfilled or delivered, we will work with you on an appropriate resolution. Our standard exchange-only policy does not permit us to retain payment for an order we cannot fulfil. Nothing in this policy limits a refund or other remedy required by applicable law.