Refund policy
URBUN GADGETS · CUSTOMER CARE
Return & Refund Policy
Something not right with your order? Here’s how to request help with a damaged, defective or incorrect product.
At Urbun Gadgets, our standard after-delivery policy offers an exchange or replacement for eligible damaged, defective or incorrectly supplied products. We do not offer change-of-mind returns or discretionary refunds. This policy does not restrict any refund or other remedy required by applicable law.
01 / ELIGIBILITY
When you can request an exchange
- Your product arrived damaged.
- Your product is defective or does not work as expected.
- You received a different product from the one you ordered.
Please email us within 2 days of delivery for our standard exchange process. Include your order number and a description of the issue.
02 / PRODUCT CONDITION
Keep everything together
You may open the product and test it enough to identify the problem. Opening the packaging for inspection does not, by itself, prevent an eligible exchange.
Keep the product, original box, accessories and order details available for assessment. Damage caused by misuse, alterations or use beyond reasonable testing is not covered by our standard exchange policy.
03 / THE PROCESS
Three steps to get help
-
Email your request.
Write to urbungadgets@gmail.com with your order number, delivery date, product name and a clear description of the issue. Attach clear photos or an unboxing video if available. If you have no video, contact us with the evidence you do have. -
Wait for return instructions.
Our team will review your request and explain the next steps. Contact us before sending anything back. Pickup arrangements and any applicable shipping costs will be confirmed before the return is arranged. -
Receive the outcome.
After assessment, we will confirm the eligible replacement or exchange and share the dispatch details. If the same product is unavailable, we will discuss the available resolution with you.
Refunds & cancellations
After delivery: Our standard resolution is an exchange or replacement, rather than a refund. Refunds will still be provided where required by applicable law.
Before dispatch: You can request cancellation by emailing your order number to our support team. Once dispatched, the order is subject to the exchange terms above. For a confirmed cancellation of a prepaid order, contact us for repayment details; the after-delivery exchange-only policy does not mean we retain payment for a cancelled, unfulfilled order.
Your consumer rights
The 2-day reporting window and the conditions above describe our standard exchange process. They do not remove rights or remedies available under applicable consumer protection law, including for defects discovered later. Please contact us if a problem becomes apparent after this period.
WE’RE HERE TO HELP
Contact Urbun Gadgets
Address
Faridkot Road, Kotkapura, Punjab 151204, India.
Please obtain return instructions before shipping a product to us.